Terms of use

These Terms of Use (« ToU ») and Terms of Sale (« ToS ») govern access to and use of the horeb.app website and the Horeb application (hereinafter the “Application” or “ Service”), published by Innoflow SAS, a French simplified joint-stock company with share capital of €1,000, registered office 75 allée du Talus, 13540 Aix-en-Provence, France, registered with the Aix-en-Provence Trade and Companies Register under number 913 632 808 ( hereinafter “Innoflow”, “we”).

Publication director: Étienne Jan-Ailleret, Chief Executive Officer of Innoflow SAS.

Contact: via the website's contact formor, in the app, via the menu “Profile → Help & Support”.

Preamble

Horeb is a Christian well-being application combining spiritual modules (prayer, biblical texts, journeys) and physical modules (breathing, cold exposure, stretching, sport). It is available on iOS, Android, and web. The horeb.app website is its marketing site.

These terms consist of:

• Part I — ToU, governing access to and free and paid use of the site and the Application;
• Part II — ToS, governing subscriptions to paid “Premium” offers.

By creating an account, downloading or using the Application, or using the marketing site, the User acknowledges having read, understood, and unreservedly accepted these ToU/ToS.

Part I — General Terms of Use (ToU)

1. Definitions

• Application / Service: the Horeb application in all its versions (iOS, Android, web) and all related features, together with the marketing site horeb.app.
• User: any adult natural person, or duly authorized minor, who accesses the site or Application, whether or not they have created an account.
• Account: personal space created by a User to access features requiring authentication.
• User Content: any data entered by the User (goals, sessions, reflections, priorities, graces, favorites, custom routines, poses, photos of poses, messages sent via the site contact form, etc.).
• Premium: paid plan granting access to advanced features (see Part II).

2. Acceptance and changes

Acceptance of these ToU/ToS is mandatory before using the Service. Innoflow may amend these terms at any time, in particular to comply with legal, technical, or functional changes. Users will be informed of any substantial change by email or in-app notification at least fifteen (15) days before entry into force. Continued use after that date constitutes acceptance.

3. Description of the Service

Horeb offers in particular, without limitation:

• a daily dashboard (priorities, graces, reflection, saint of the day, Gospel, prayer, quote);
• guided sessions for breathing, cold exposure, stretching, prayer, and sport;
• tracking of daily habits and goals with streaks and statistics;
• spiritual journeys (e.g. Exodus 90, Magnify 90, custom programmes);
• a stretching routine library and creation of custom routines;
• liturgical and hagiographic content via AELF, Nominis, and Evangelizo APIs;
• an optional Premium plan (Part II);
• a marketing site (horeb.app) presenting the product and a contact form.

Innoflow may change features at any time without notice, add, modify, or remove certain content or modules, provided that Premium Users are not deprived of the substance of their subscription.

4. Access conditions and registration

4.1 Technical requirements. Using the Application requires a compatible device (iOS 16+, Android 10+, or modern web browser), Internet access, and—for mobile— permission to download the Application from the App Store or Google Play. Connectivity and hardware costs are borne by the User.

4.2 Account creation. Creating an account requires a valid email address and password. The User undertakes to provide accurate, complete, and up-to-date information and to update it as needed. Credentials are strictly personal, confidential, and non-transferable. Any use of the Account is deemed to be by the account holder.

4.3 Minimum age. The Service is reserved for Users aged at least 15. Users aged 15 to 17 must obtain parental consent before registering. Users under 15 may not create an account.

5. User obligations

The User agrees to:

• use the Service only in accordance with applicable law and these ToU;
• not infringe third-party rights, including intellectual property, privacy, or image rights;
• not enter User Content that is unlawful, hateful, defamatory, pornographic, violent, discriminatory, or violates human dignity;
• not attempt to circumvent technical protections, decompile, reverse engineer, mass extract content, or access systems by unauthorized means;
• not make fraudulent payments or provide payment means they do not lawfully hold;
• not impersonate a third party;
• not use robots, scrapers, or other automated means without express permission.

Any breach may result in immediate suspension or deletion of the account, without refund and without prejudice to legal remedies.

6. User Content

6.1 Responsibility. The User is solely responsible for User Content entered or uploaded in the Application or sent via the site contact form (reflection notes, custom pose photos, goal titles, messages, etc.).

6.2 Licence to Innoflow. By entering User Content, the User grants Innoflow a non-exclusive, royalty-free, worldwide licence for the legally protected duration of copyright, strictly limited to operating the Service, for the purpose of:

• storage, backup, and display of such content on the User's devices;
• necessary technical processing (encryption, compression, multi-device synchronization);
• strictly internal, anonymized analytics to improve the Service.

Innoflow will not commercially exploit, publicly disclose in an identifiable manner, or resell User Content.

7. Important notice — Health, cold exposure, sport, and spirituality

The Horeb Application offers well-being, spirituality, and physical activity content. It is not a medical device and does not provide diagnosis, treatment, or medical advice.

7.1 Cold exposure. Cold exposure (cold showers, baths, immersion) involves cardiovascular risks (arrhythmia, fainting, hypothermia, drowning when immersed). It is strongly discouragedfor people with a history of heart disease, uncontrolled hypertension, severe Raynaud's, poorly controlled diabetes, pregnancy, or any condition aggravated by cold. The User agrees to consult a health professional before any practice and never to practice immersion alone. Innoflow disclaims liability for cold practices inspired by the Application.

7.2 Breathing, stretching, sport.Breathing exercises may cause dizziness, tingling, or fainting — never practice while driving, in water, at height, or in hazardous situations. Stretching and sport must suit the User's physical condition; if in doubt, consult a health professional.

7.3 Spirituality. Spiritual content reflects an explicit Christian perspective. It does not replace accompaniment by a priest, pastor, or spiritual director, or psychological or psychiatric care when needed.

By using the Application, the User acknowledges practicing the proposed exercises under their sole responsibility and at their own risk.

8. Availability, maintenance, and changes

Innoflow uses reasonable efforts to keep the Service available 24/7 but does not guarantee uninterrupted access. Interruptions may occur for maintenance, updates, technical incidents, or reasons beyond Innoflow's control (force majeure, failure of providers such as Supabase, Vercel, Apple, Google, Stripe, etc.). Where predictable, such interruptions will be announced when possible.

9. Intellectual property

All elements of the site and Application — software, code, interfaces, trademarks, logos, editorial content, illustrations, databases, routine selections, journeys, sound design — are the exclusive property of Innoflow or its licensors. Any unauthorized reproduction, representation, modification, or exploitation is prohibited (see legal notice).

Innoflow grants the User a personal, non-exclusive, non-transferable, revocable right of use of the Service for the duration of these terms, for strictly personal, non-commercial purposes.

10. Personal data

Processing of personal data is described in the Privacy Policy, which forms an integral part of these terms.

11. Termination

11.1 At the User's initiative. The User may delete their account at any time without cause from the Application’s “Profile” screen (“Delete my account”). Deletion permanently removes User Content and personal data within the timeframes set out in the Privacy Policy. Account deletion does not automatically terminate a Premium subscription: see Section 17.

11.2 At Innoflow's initiative. Innoflow may suspend or terminate access for any User in the event of a material breach of these terms, including fraudulent or unlawful use or infringement of third-party or Innoflow rights. In emergencies or serious harm, termination may be immediate; otherwise it follows a formal notice that remains unsuccessful for fifteen (15) days.

12. Liability

To the fullest extent permitted by law, Innoflow's liability is limited to direct, foreseeable damage solely attributable to proven fault by Innoflow. Innoflow is in particular not liable for:

• damage resulting from the User's failure to follow the warnings in Section 7;
• damage resulting from improper use of the Service;
• content of third-party sites accessible via links;
• interruptions, bugs, or data loss attributable to third-party providers (Apple, Google, Stripe, RevenueCat, Supabase, Vercel, AELF, Nominis, Evangelizo, Brevo);
• force majeure within the meaning of Article 1218 of the French Civil Code.

Innoflow's total liability to a User for all claims combined is capped at the amounts actually paid by that User in the twelve (12) months preceding the incident giving rise to liability.

13. Evidence agreement

Users acknowledge the validity and admissibility of electronic records kept by Innoflow and its providers (application logs, databases, payment logs). Such records prevail between the parties unless proved otherwise.

14. Applicable law and jurisdiction (ToU)

These ToU are governed by French law. Any dispute shall first be subject to an attempt at amicable settlement (see Section 25). Failing agreement, French courts shall have exclusive jurisdiction, without prejudice to mandatory rules of EU/EEA consumer protection law where applicable.

Part II — Terms of Sale (ToS)

These ToS apply to any subscription to the Application's paid Premium offer regardless of sales channel (web via Stripe, iOS via the App Store, Android via Google Play). They complement the ToU.

15. Premium offers

Premium unlocks advanced Application features including 10 AI questions per day (Magisterium Catholic assistant), unlimited custom journeys, advanced statistics, premium themes, custom routines and poses, and ad-free content.

15.1 Plans and prices (incl. VAT). Prices below are in euros, inclusive of VAT applicable in France at purchase date. App Store and Google Play prices may vary slightly due to platform pricing rules and currency conversion.

Applicable prices are those displayed at checkout. Innoflow may change prices for new subscriptions at any time; changes to ongoing subscriptions apply only from the next renewal, after notifying the User at least thirty (30) days in advance.

15.2 “Lifetime” plan. “Lifetime” means the duration of commercial operation of the Horeb Application by Innoflow or a successor, up to a maximum of thirty (30) years from purchase. If the Service is permanently discontinued, Innoflow will notify Users with reasonable advance notice and, where feasible, offer a data export solution.

16. Order and formation of contract

16.1 Web order (Stripe). Subscription on the web is completed at https://app.horeb.app/premium. Payment is processed by Stripe Payments Europe Ltd. The User selects a plan, confirms the order, and is redirected to Stripe's secure interface to enter payment details. The contract is formed upon Innoflow's receipt of payment confirmation via Stripe webhooks.

16.2 iOS order (App Store). Subscription on iOS uses Apple's In-App Purchase. The sale contract is between the User and Apple Distribution International Ltd; the Service provision contract is between the User and Innoflow. Apple's purchase, billing, renewal, and refund terms apply in addition.

16.3 Android order (Google Play). Subscription on Android uses Google Play Billing. The sale contract is between the User and Google Ireland Limited; the Service provision contract is between the User and Innoflow. Google Play purchase, billing, renewal, and refund terms apply in addition.

16.4 Confirmation and invoicing. Purchase confirmation is sent by email (Stripe) or via the platform account (Apple / Google). Invoices and receipts are available, depending on channel, from the Stripe Customer Portal, App Store, or Google Play Store.

17. Renewal and termination of subscriptions

17.1 Tacit renewal. Monthly and annual subscriptions renew automatically each period unless cancelled by the User before the renewal date.

17.2 Cancellation. The User may cancel their subscription at any time, without fee or cause:

• Web (Stripe): from the Application screen “Profile → Manage my subscription”, which redirects to the Stripe Customer Portal.
• iOS: via Settings → Apple ID → Subscriptions, or apps.apple.com/account/subscriptions.
• Android: via Google Play → Menu → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.

Cancellation takes effect at the end of the current billing period; no pro-rata refund applies unless otherwise required by law or granted at Innoflow's discretion.

17.3 Termination by Innoflow. Innoflow may terminate the subscription for a serious breach of these terms (fraudulent use, payment fraud, unjustified chargebacks, circumvention of store rules) after formal notice remains ineffective for fifteen (15) days, or immediately in emergencies.

18. Payment methods

• Web (Stripe): card (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other means supported by Stripe in the User's region, as available.
• iOS: payment methods linked to the User's Apple ID.
• Android: payment methods linked to the User's Google account.

Innoflow does not collect, store, or directly process the User's banking details; they are handled exclusively by PCI-DSS certified payment providers.

19. Right of withdrawal — express waiver

19.1 Principle (French Consumer Code arts. L.221-18 et seq.). Where the User qualifies as a consumer under EU law, they have fourteen (14) calendar days from contract conclusion to withdraw from distance contracts without giving reasons or paying penalties (subject to mandatory national rules).

19.2 Express waiver for digital content. The Horeb Application provides non-tangible digital content whose performance begins immediately after order confirmation, at the User's express request. In accordance with French law (Consumer Code art. L.221-28 13°), the User who wishes to access Premium features immediately expressly waives their right of withdrawal by ticking the box provided at checkout. This waiver is reiterated in the confirmation email.

19.3 Exercise of the right (where no waiver).Where waiver does not apply, the User may withdraw by sending an unambiguous statement via the website's contact form(subject: “Withdrawal”) or from the app via “Profile → Help & Support”, or using the model form below. Refund is processed within fourteen (14) days of receipt using the same payment method unless agreed otherwise.

Model withdrawal form

To: Innoflow SAS (via the website contact form):

I hereby notify withdrawal from the contract for the following service: Horeb Premium subscription (plan: monthly / annual / lifetime).

Ordered on: [date] — Consumer name: [name] — Account email: [email] — Date: [date].

19.4 App Store / Google Play purchases. For purchases via the App Store or Google Play, refund requests fall under Apple's or Google's policies and must be addressed to those platforms:

• Apple: reportaproblem.apple.com
• Google Play: play.google.com/store/account/orderhistory

20. Legal warranties

Innoflow is subject to statutory warranties applicable to digital content under French law:

• Conformity warranty: Consumer Code arts. L.224-25-12 et seq. (two years from supply for one-off digital content; for the duration of continuous supply);
• Warranty for hidden defects: Civil Code arts. 1641 et seq.

These warranties are without prejudice to statutory rules of Apple and Google for purchases via their platforms.

21. Parental control

Where minors are authorized by a holder of parental authority, that person is deemed to have consented to subscriptions and remains responsible for purchases made on accounts under their supervision. Parental controls are available at device and Apple/Google platform level.

22. Assignment

Innoflow may assign, transfer, or delegate all or part of its rights and obligations under these terms to any affiliate or third party in connection with restructuring, merger, or asset sale, subject to prior notice and maintenance of material terms for Users.

23. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

24. Force majeure

Neither party shall be liable for failure to perform due to force majeure within the meaning of Article 1218 of the French Civil Code, including widespread Internet outages, hosting or payment provider failures, natural disasters, epidemics, governmental acts, or major cyberattacks.

25. Complaints, mediation, and jurisdiction

25.1 Amicable complaint.Any complaint must first be sent to Innoflow customer service via the website's contact formor from the app via “Profile → Help & Support”. A response will be provided within a reasonable period not exceeding thirty (30) days.

25.2 Consumer mediation.Failing amicable resolution, and in accordance with French Consumer Code art. L.616-1, consumers may refer the matter free of charge to Innoflow's appointed consumer mediator:

• Mediator: CNPM – Médiation de la Consommation
• Address: 27 avenue de la Libération, 42400 Saint-Chamond, France
• Website: cnpm-mediation-consommation.eu

The mediator must be contacted within one (1) year of the written complaint sent to Innoflow.

25.3 EU ODR platform. For cross-border disputes, consumers may also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.

25.4 Competent courts.Failing amicable settlement, French courts shall have jurisdiction, without prejudice to mandatory consumer protection rules (including jurisdiction of the courts of the consumer's domicile at contract conclusion where applicable).

26. Contact

All requests (support, complaint, withdrawal, termination, exercising rights) should be sent via the website's contact formor from the app via “Profile → Help & Support”.

Corporate website: innoflow.app.